What is your cut off time for orders?
12 pm (PST). All orders placed after 12:00 pm will count as the next business day. If the order is late but would like it to count as the same business day, contact us by phone in order to get approval by a production manager.

Can my order get done early without paying a rush charge? My client does not want to pay for the rush charge?
In order to guarantee your job by a certain date, a rush fee is necesary.
Without a rush fee your job can possibly ship prior to the finish date but there is no guarantee that it will be early.

Can I pay when I pick up the order?
No, all payments are due when orders are processed.

Can I pick up the order?
Yes, during our office hours of 9am to 6pm (PST).

Can I place an order by phone or by email?
Yes, you can place the order by phone or email. Ordering online is highly recommended, except for custom orders.

Can I cancel the order?
If the print job has not been started it may be possible to cancel the order. The order will need to be cancelled by the same business day to avoid receiving a cancellation fee.
* If the order has been placed and goes over one business day and the printing process has not been started then you will be charged a $25.00 cancellation fee and 3% credit card return fee.
* If the print job has been started only the shipping charge can be credit towards your next order.

Can I change the shipment type after a place an order?
This depends on the situation. Please call Customer Service for further assistance.